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APOLLO | Workforce Management Platform
MQC Discovery · Multi Queue Contribution

Finding the right MQC
for your operation

A structured discovery to understand your contact centre today — and map the APOLLO MQC model that fits your operation.

How will this session be used?

What is MQC?

Multi Queue Contribution means scheduling agents across more than one queue — using demand forecasts and skill data to put the right people in the right place at the right time.

Why it matters

When queues are siloed, idle agents in one queue can't help an overloaded queue next to them. MQC closes that gap — improving service levels without adding headcount.

What APOLLO does

APOLLO uses your existing forecast and contact data to build an MQC model specific to your operation — your queues, your agent skills, your SLA targets — producing an optimised schedule every week.

How this works

1
20 questions
Six areas of your contact centre operation
2
Select your situation
Choose the answer that best describes where you are today
3
Your MQC profile
APOLLO describes the model built for your operation
Takes approximately 10–15 minutes
This document is prepared exclusively for the named recipient. The content is confidential.
APOLLO WFM Platform ·
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MQC Discovery Session

What MQC does your contact centre need?

0 done
/
20 total

How to answer: For each question, select the option that best describes your contact centre today — not where you want to be. There are no right or wrong answers. The more accurate your answers, the more useful your MQC profile will be.

For each question, select the option that best describes where your operation is today. There are no right or wrong answers — the goal is an accurate picture of your current state.

Maturity guide

Starting point
Developing
Advanced
Show:

Essential questions take about 5 minutes and cover the most important areas. Additional questions give a more complete picture.

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Your MQC profile will appear here

Answer the essential questions to generate your MQC profile.